Frequently Asked Questions
For all inquiries, please email us at email@example.com.
- All products on roboticminds.co are in stock and available for order.
- Orders are fulfilled in the order they are received and may sell out before your order is processed.
- Items in your shopping cart are not reserved.
- Processed orders are subject to payment acceptance and availability.
- If we need additional information for your order, we will contact you via email and phone. Please respond within 48 hours. Failure to respond may result in order cancellation.
WHERE'S MY ORDER?
- Track your package via USPS using the provided tracking number.
- If the carrier confirms delivery but you haven't received your package, check with others in your household and neighbors.
- Contact the carrier directly for assistance.
- If your order is not found after 7 business days, email firstname.lastname@example.org with your current mailing address, name, and order number for further investigation.
- While we are not liable for lost packages, we are committed to finding a resolution for you.
WHEN WILL MY ORDER SHIP?
- We estimate that your items will process and ship within 3-5 business days unless otherwise noted.
- Future ship dates may apply to certain items.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
Exchange Policy: No Refunds
Thank you for shopping with us! We value your satisfaction and want to ensure that you have a positive experience with our products. To that end, we have developed the following exchange policy to address any concerns or issues you may have.
Please carefully review this policy, as it outlines the conditions and guidelines for exchanges. PLEASE NOTE, THAT WE DO NOT OFFER REFUNDS. By making a purchase from our store, you agree to comply with the terms and conditions stated below:
- Eligibility for Exchange:
- We accept exchanges only for products that are defective, damaged, or do not meet the specifications as advertised on our website.
- Exchanges are subject to verification and approval by our customer service team.
- Notification and Timeframe:
- If you receive a defective or damaged item, please contact our customer service within 7 days of receiving the product.
- You must provide a detailed explanation and, if possible, include photographs or videos that clearly depict the issue.
- Exchange Process:
- Our customer service team will review your request and determine whether an exchange is necessary.
- If approved, we will provide you with instructions on how to return the item.
- You are responsible for the shipping costs associated with returning the product for exchange.
- Product Condition and Packaging:
- The item you wish to exchange must be unused, in its original packaging, and in the same condition as when you received it.
- Any tags, labels, or protective covers must remain intact and undamaged.
- Upon receiving the returned item, we will inspect it to ensure compliance with our exchange policy.
- If the exchange is approved, we will promptly send you a replacement product of equal value, subject to availability.
- If the requested item is unavailable, we will offer you an alternative product or a store credit.
- Non-Exchangeable Items:
- Some items, such as perishable goods, personalized products, or items marked as non-exchangeable, cannot be exchanged. Please refer to the product description or contact our customer service if you have any doubts.
- Shipping and Handling:
- Shipping and handling charges are non-refundable, except in cases where we have shipped an incorrect or defective item.
- Final Sale Items:
- Certain items, such as clearance or sale items, are considered final sale and are not eligible for exchange.
We appreciate your understanding and cooperation with our exchange policy. If you have any questions or need further assistance, please contact our customer service team at email@example.com, and we will be happy to help you.